To ensure that our Clients have the flexibility needed to better decide which of our services would work best for them before making a bigger commitment, we have started allowing prorated refunds for new orders or renewals.
Prorated refunds would be applicable depending on the time in which they are canceled and the Billing Cycle they had been purchased on.
Services in their first Billing Cycle would be issued a prorated refund upon request if they are canceled:
A refund request must be made within a ticket to the Billing team within Fourteen (14) days of completing the cancellation in order to receive the promised prorated refund.
Services canceled outside of the above time frames would only be eligible for a prorated TekWerx Hosting Account Credit, which would be issued upon request.
A prorated refund will be issued for service renewals upon request if they are canceled:
A refund request must be made within a ticket to the Billing team within Fourteen (14) days of completing the cancellation in order to receive the promised prorated refund.
Services canceled outside of the above time frames would only be eligible for a prorated TekWerx Hosting Account Credit, which would be issued upon request.
As our Hourly services are only invoiced for the time in which they were in use and are billed after that use, payments made for Hourly services would not be eligible for a refund of any kind.
All refunds or credits will be prorated to the cost of the full days of service remaining on the most recent billing cycle at the time that the cancellation had been completed.
For this to happen, a request for said refund or credit must be made to the Billing team in a ticket within Fourteen (14) days of completing cancellation.
Payments made using Cryptocurrency are not eligible for refunds.
A prorated refund would be applicable per the details listed further up in this article. The only exception to this would be services listed under the “Products and Services That Are Not Eligible For Refunds Of Any Kind” section.
Clients who receive a Domain Name with purchase of their Shared, Business, or Reseller Hosting will still qualify for a prorated refund, however, the cost of the Domain Name will be deducted from the refund total.
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